Be Careful of Greenbelt 3 Cinema Restroom Maintenance Crew

What happened tonight made me realize that the Greenbelt 3 Administration office is not very keen when it comes to briefing and training their maintenance personnel about honesty and customer service.

Incident
Cellphone almost got stolen by Greenbelt 3 (Cinema) Restroom Maintenance Crew

I was at Greenbelt 3 with my boyfriend because we were supposed to meet with my mom to buy some things together. I told my mom that we will just wait for her at Timezone, GB3. While I was playing deal or no deal (which by the way is a very addicting game), my mom texted me that she was on her way up to Timezone. So i decided to go to the ladies room (upstairs) first before meeting her.

In the Restroom
Note : I was the only customer in the Ladies Room
After using the restroom, I fixed my things and went outside of the cubicle. I walked towards the mirror and faucet to fix myself. As soon as i got out of the cubicle, the Janitress went inside the cubicle which I used. It did not take very long before she finished cleaning that cubicle. She was inside the cubicle for about 10 seconds. She immediately returned her mop inside the cleaning materials cabinet and walked very fast towards the restroom door and went out. Her actions got my attention because all of a sudden she was in a hurry. I immediately checked my belongings and kaboom...my cellphone was missing. That cellphone was my boyfriend's valentines gift to me and he'd be very disappointed If I misplace it.

I ran towards the door of the restroom and my chaperon was there. I told her, "Elaine! sundan mo yung Janitress kung san pupunta, tignan mo kung ano mga hawak na gamit!" So Elaine ran and followed the janitress towards the employee's area beside the Mens Room. I ran back to the ladies room and search the cubicles one by one. My cellphone wasn't there. I was certain that I placed my phone on the wooden table above the toilet bowl, but it wasn't there. So I ran back to Elaine and asked where the janitress went. As soon as I saw the janitress,

I shouted, "Miss!, asan ang cellphone ko? Nilinis mo yung cubicle pagkatapos ko mag-cr. Ako lang ang tao sa cr kanina and sure akong naiwan ko sa ibabaw ng toilet bowl yung cellphone ko."

Janitress : Mam? wala po akong nakita

Me : sigurado ka? eh sinong nagligpit or kumuha, si casper???

Janitress : mam wala po talaga akong nakitang cellphone.

Boyfriend: runnning from store downstairs... ano yan? ano meron?

Me : eh eto ayaw umamin na kinuha ang cellphone ko eh. Uulitin ko ha. Pag ka pasok ko, may nililinis ka na cubicle diba.

Janitress : opo yata mam

Me : oh tapos, yung nilinis mo na cubicle ang ginamit ko. pagkatapos ko gamitin, nilinis mo ulit. anong masasabi mo dun ha? eh pagkatapos mo naman linisin yung cubicle na gagamitin ko dapat eh wala namang ibang cellphone dun.

Janitress : wala nga po. wala naman po talaga akong nakita na cellphone. Saka mam tatlo po kayo sa cr kanina.

Me : aaaauy..pinaglololoko mo na ako nyan eh

Elaine : ano ka?!? eh nakabantay ako sa pinto eh. kayong dalawa lang nasa loob!

Boyfriend: halika, dalhin na natin sa police toh, matigas ulo eh. ayaw umamin. (BLUFFING)

Me : oo nga eh. bago natin dalhin sa pulis, Elaine, paakyatin mo muna dito si Sgt. Reyes(Bluffing. There is no such person haha)

Janitress: ay sir, mam, wag naman po. check ko nalang po baka po naitago ko

Me : kunin mo

Janitress: mam naitago ko pa yata kasi di ko po sure kung kanino eh.. mam di ko po sure. check ko nalang po kasi hindi ko po maalala kung kanino po yun eh dalwa po kayo sa cr kanina

Me : basta kunin mo nalang. niloloko mo pako. kanina sabi mo tatlo kami ngayon naman dalawa nalang kami

Janitress: sir kasi po hindi lang naman po si mam ang tao kanina sa CR

Boyfriend: basta't kunin mo nalang

Me : sinungaling ka pa

As soon as we were inside the restroom (boyfriend was waiting outside the ladies room). She walked towards the cleaning materials cabinet, and TADAAA!! my phone was there...inside her make-up pouch.

Me :sinungaling ka talga. pasalamat ka hindi ako scandalosa. kung hindi kanina pa kita
pinahiya dito. magnanakaw ka.

Janitress : mam hindi naman po, gusto ko lang po muna itago para isubmit nalang sa office
mamaya.

Me : eh bakit kanina ayaw mo pa umamin na may cellphone?! and bakit hindi mo
manlang ako tinanong kung may nawawala akong cellphone habang pareho pa tayong nasa CR??? at sana manlang nag verify ka sakin and sana tinanong mo ako kung ano ichura ng cellphone ko para na verify mo kung akin un! and wag mo akong lokohin! ako lang ang tao sa CR kanina. tanungin mo pa tong si elaine, nakabantay sha sa CR na pinto kanina. Anong
pangalan mo?!

Janitress : Rose po

Me : tingin ng ID mo. irereport kita sa boss mo. (walk out)

take note guys, while we were walking towards the restroom with the janitress, sobrang relaxed pa ng lakad niya tapos ang galing pa niya tumingin sa mata ko while she was telling me nung una na there was no cellphone.


MY OPINION
Normally, employees (i.e. sales ladies in department stores, maintenance, etc.) are not allowed to bring at work any of their personal belongings except for their wallets and phones, given that these are recorded in the employee personal belongings declaration by the admin officer. Since things like these happen in restrooms, Greenbelt 3's administration officer should inform the people they hire that they are very KEEN and STRICT with honesty issues. Maybe, their policies and punishments are not very strict that is why maintenance employees are willing to take the risk and steal any personal items left by mall customers.

Aside from not being strict with dishonest employees, the admin office of GB3 does not train their employees very well when it comes to finding lost items. What should be the proper procedure? Should they verify with the customer first? Should they immediately call their boss and report a lost item? What is the proper way of approaching and talking to mall customers who claim to have lost their belongings? What should be done?

I will not let this pass.

I will write a formal letter of complaint about what happened and submit it to Greenbelt 3's administration officer. I will do this so that they will be more strict with their people in order to avoid such things from happening again.